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Location: About Us » Customer Service Policy Our promise to you:¤ Satisfaction guaranteed or your money refunded within the first 30 days. ¤ Second 30 day period free. ¤ Full access to all upgrades and additions to the WWTG for the duration of your subscription. Refunds/Cancellation:We are confident that you'll find the World Wide Travel Guide to be of the best quality in its price range. If you are not fully satisfied, you can cancel your subscription at any time by contacting us with your account id number. Phone: 1-778-786-2423 Email: All cancellations will be confirmed by telephone by a Travel Agent Software representative. Declined Payments:If a payment is declined by your credit card you will receive notification by email. You will have a 21-day grace period to make an immediate payment before your subscription is deactivated. You may do this by contacting Travel Agent Software Ltd. by telephone. Phone: 1-778-786-2423 Email: If more than two subsequent payments are declined, the 21-day grace period will no longer apply. The account will be deactivated once notification is received. Account Deactivation and Reactivation:If your subscription is deactivated by a declined payment or by request, your account profile will not be deleted until 90 days after deactivation. If you wish to reactivate your account, you may do so within this 90-day period without having to re-submit all the information in your profile. Please contact Travel Agent Software Ltd. at the number below if you wish to reactivate. Phone: 1-778-786-2423 Email: Changing Credit Cards:If, for some reason, you have to change the credit card billing information on your subscription, please contact Travel Agent Software Ltd. at the number below. Phone: 1-778-786-2423 Email: |
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Customer Service Policy© 2010, Travel Agent Software Ltd.